Return Policy

Return Period: Returns are accepted within 30 days of receipt if the product has quality issues (such as damage, expiration, or discrepancies with the description) or damage caused during shipping.

Return Conditions: Products must be unused and unopened (food items must have intact packaging, without damage or leakage), and the original packaging, accessories, and order receipt must be retained; otherwise, return processing may be affected.

Return Process: Please contact us first via customer service at service@

demiflow

.com, providing your order number, photos of the product issue, and a detailed description. After customer service review and approval, you will be informed of the specific return address and process.

Refund Policy: After the returned product is inspected and approved by us, a refund will be processed within 3-5 business days. The refund amount will be returned to your original payment account. Shipping costs will only be fully refunded if the return is due to product quality issues or our responsibility.

Products Not Eligible for Return: Intimate items, customized items, opened food and consumables, etc., are not eligible for return without a reason due to hygiene and safety concerns.